simplyAPPS.   Introducing the Ultimate All-in-One Call Center Apps Portal
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simplyMANAGE Call Center Manager   simplyCT's Call Center Management Component enables supervisors and managers to easily adjust and modify the Call Center structure, flow and workforce to meet real-time business needs. simplyMANAGE helps call center managers control operations in real-time.   Features: Benefits: • Allows easy modification to Call Center operations • Makes it simple to adjust campaign flow and queues • Enables on the fly staffing changes • Get stats in real-time • Full flexibility to make vital changes • Supports overall call center efficiency       simplyTALK Unified Agent Communication   simplyTALK agent application (SofTalk), handles: VoIP, Live Chat, Web Callback and Email interactions. Reduces costs by handling additional customer communication channels over the web. Ensures workforce productivity by enabling agents to accept or initiate multiple interactions.   Features: Benefits: • Clear and reliable VoIP • Live Chat • Web Callback • Built-in Email • Prevents overflow • Reduces agent idle time • Decreases abandoned rates       simplyVIEW Real-Time Activity Wallboard   simplyVIEW is the real-time graphical Wallboard application that delivers actual overviews of call center activity. The entire call center workforce views up-to-the-minute statistics. Your team is ready to respond to changes as they happen.   Features: Benefits: • Agent availability and status • Interactions being handled • Longest Waiting Time • Displays statistics in real-time • Increases workforce awareness • Keeps your Call Center proactive 24/7       simplyWISE Real-time Supervision Dashboard   simplyWISE is an easy to use Supervisor Center application that provides essential insight into real-time call center activity from one intuitive dashboard. It is an advanced application that allows call center supervisors to control and monitor their assigned queues and agents activities in real-time. It also allows supervisors to optimize the overall business processes, agent performance and productivity using quality assurance tools such as listen, whisper, intervene and record.   Features Benefits: • Easy campaign set-up • QA functionality such as listen, coach and join • Rich call recording capability • Real-time agent monitoring from any location • 24/7 visibility of campaign performance • Supervisors are flexible to make changes at any time       simplyREPORT Real-time Activity Reports   simplyREPORT, the Reports Generator supplements the real-time intelligence with accumulated call center data. The result is a complete and detailed insight into the call center operations. Information on queues, KPIs, agent interactions and productivity during shifts can all be used to analyze call center effectiveness over time.   Features Benefits: • Accumulates call center data • Filters selected data into customized reports • Presents detailed agent interaction data • Generates reports for custom time frames • Creates historical reports in a matter of clicks • Makes analysis of call center data fast and easy	Request a Demo
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	Why Use a Cloud Based Solution?
	simplyCT is a 100% cloud call center solution that helps small businesses dramatically reduce software and other computing costs.
	All you need is a reliable internet connection. There is no hardware required or long implementation period.
	You Are 24 Hours away from a fully functional call center
	The difference between simplyCT and other solutions is that you purchase it online and pay on a monthly basis.
	Simply select the plan that fits your business needs and number of agents – your call center will be up and running in 24 hours!